ORDERS & PAYMENTS
Q: Are shipping costs added to the price?
A: No. All our prices include shipment to your store.
Q: We would like to pay using our credit card but are unfamiliar with paypal?
A: Paypal makes life easier for everyone. You pay with the credit card you have. there is no extra charge
for it.You don't need a paypal account to buy
Q:Forget on-line we like the products we like the prices what are the other alternatives?
A: Fax us or e-mail us your order.
Once we have a payment relations we will ship your order.
Q:How do we form a payment relationship
A: either by LC or your credit card or fax us a copy of your check made to smmol.
Or print our order by fax page, mark what you are interested in, we will charge your card and ship your
order.
Q: How do we order from Paypal
A: After you finish ordering and have clicked on add to cart click on checkout-
You can open a paypal account or pay without opening a paypal account
LOGISTICS
Q:Do you ship to our area?
Q:How do I set my zone?
click your zone-
go back to our catalogue or fax order page and the price you see are your zone prices.
Q:What if I don't see my zone?
and we will respond by checking out if we can deliver to your area.
THE PRODUCT
Q: How do we know the flowers are fresh?
A: To the U.S. actually the flowers ordered from us are fresher than what you buy from the
wholesaler here's why:
Your order placed by 1200 PM is actually processed at 1900 local time. That is because there is a 7 hour time difference.
We ship it out at 0600 our time the next day and its on the plane to the USA by 2300. It is in New York in our cooling
facilities by 0800. That's a day and a half after you placed the Order. Fed-Ex overnight service will have it at your store
the next day.
The flowers you buy from the wholesaler may have been traveling for more than 3 days -- you never really can tell.
WE PICK FOR YOU WHEN YOUR ORDER COMES IN
A: In the Middle East we can have the flowers at your depot withIn 2-3 days. Remember
flowers you buy from Holland are not always Dutch. So they may be 5-7 days old since the Dutch buy flowers
from all over the world.
Q: Are there certain techniques you use to keep the flowers fresh?
A: Of course. For each flower and even for different varieties we have developed post harvest treatment.
We also know what you should do as soon as the flowers arrive at your shop. Work with us and we will gladly share with you
our knowledge.
Q: We would like to order an assortment in one carton?
A: We Call it combo. A few of our customers have asked to have different assortments
in one box,however since we are the growers and we ship directly from our farms, we can only supply combo's that are from
the same farm.
Q: Do you have more types of flowers?
A: We update our site weekly. So usually what we have is on-line. However there is always something
"almost ready" so if it is something specific you are looking for ask us or contact us.
SATISSFACTION GUARANTEE
Q: What if we are not satisfied with the flowers we received?
A: Let us know, and we will immediately refund your account at Paypal, or send you a new batch
of flowers.
CONTACT
Q: I need to contact you for help or support or information
A: Call us in the U.S. 1.866.978.5153 or call Amy at 860-841-8607
Middle East 972-54297002
if its after hours leave a message
Fax us at +972-86581907
